We’re thrilled to share our latest achievement: processing over 800 tracking requests last month with zero human involvement! Our e-commerce clients using Shipmozo and BigShip were struggling with 40% of their support volume being tracking queries. We connected the logistics API to WhatsApp, allowing customers to type ‘Track’ and receive instant live status updates.
This automation has not only reduced support costs by half but has also improved customer satisfaction. By providing real-time updates, we’ve increased trust in our brand and reduced returns.
At Shahi Raj, we’re committed to delivering innovative solutions that streamline operations and enhance customer experiences. Get in touch with us to learn more about how we can help your business thrive!
Read more about our e-commerce solutions and how we can help you get started today!
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