Why We Tell Customers Their Order is Late Before They Ask.

At ShahiRaj, we believe in transparency and honesty when it comes to managing delivery expectations. Bad news delivered early is better than bad news delivered late. That’s why we’ve set up a workflow that detects if a BigShip status is stuck on ‘In Transit’ for over 3 days. The system automatically WhatsApps the customer: ‘Hey, slight delay, but we are watching it. ‘ Customers love the honesty and appreciate our proactive approach to managing their expectations.